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Customer Care Coordinator

Coleman Worldwide Moving

This is a Contract position in Midland City, AL posted May 1, 2021.

The Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and provide problem resolution as necessary. Essential Functions:Monitor email for new shipment offeringsCollect pre-move surveys as well as weights and preapprovals and update company software and the carrierTrack shipments’ estimated time of arrival and delivery information and update company software and the carrier and monitor clearing email to clear shipments as they arriveMain point of contact for moves, both internally and externallyMonitor quality scores and verify accuracySecure customer payment, including verify method of payment, credit card annotationConfirm any and all information provided from the customer and ensure the agent has the accurate informationLiaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers’ shipmentProactively communicate information to the customer from operations regarding their move, including pickup and delivery informationProactively coordinate with customers and claims to rectify any damages that may occurCommunicate any problems not rectified locally with the supervisor to ensure customer satisfactionOther duties as assigned Knowledge, Skills and Abilities:Efficient data entry ability,Knowledge of, or ability to learn, company softwareProblem-solving skills to ensure accurate recordsAbility to handle stressful situations and conversationsKnowledge of Microsoft Office Suite Required Education and Experience:High school diploma or its equivalentGood telephone communication skills requiredPrevious customer service experience requiredPrevious data entry experience required Working Conditions:IndoorsOffice EnvironmentSitting for long periods of timeTake part in a company that has been successful for over 100 years and is still growing – join the Coleman Team today!

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